Privacy Policy

1. Introduction

TexToGo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our text-to-speech service through chat platforms and web interfaces.

2. Information We Collect

2.1 Information You Provide

• Text content and files you submit for conversion
• Payment information (processed securely through third-party providers)
• Communications with our support team

2.2 Information Automatically Collected

• Usage data (conversion requests, processing times, feature usage)
• Device information (IP address, browser type, operating system)
• Chat platform identifiers (Telegram chat ID, Discord chat ID)
• Log data (access times, error logs, performance metrics)

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the text-to-speech service
• Process your content and generate audio files
• Manage your account and subscription
• Send service-related communications
• Improve our service quality and features
• Ensure security and prevent fraud
• Comply with legal obligations

4. Data Processing and TTS Integrations

TexToGo uses OpenAI and Microsoft EdgeTTS Services for text-to-speech processing. Your content is transmitted to these servers for conversion. We have implemented appropriate safeguards to protect your data during this process.

Content submitted for conversion is processed temporarily and is not permanently stored by us beyond the processing period.

We store generated audio content for at least next 30 days after generation. Beyond that period the content may be removed without prior notice.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Microsoft EdgeTTS (for TTS processing), OpenAI TTS, payment processors, hosting providers
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your information for as long as necessary to provide the service and fulfill legal obligations:

• Account information: Until account deletion
• Content and audio files: At least 30 days after generation
• Payment records: As required by law

7. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest
• Access controls and authentication
• Secure Azure infrastructure

8. Your Rights and Choices

You have the right to:

• Access your account information
• Correct inaccurate information
• Delete your account and associated data
• Export your data
• Restrict processing in certain circumstances

To exercise these rights, contact us at contact@textogo.ai.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

10. Children's Privacy

TexToGo is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: